This year’s home opener sold out in 6 minutes on Feb. 25, marking the 21st consecutive home opener sellout and the 20th at Progressive Field, which opened in 1994. It was one of the fastest sellouts in Indians history. Was it playing our nemesis, the New York Yankees that created this sellout frenzy? Maybe part…
Just as Spring training gives rookies an opportunity to show their stuff and ultimately shine their light, so too does being on their first big project give newer employees a chance at sharing the limelight. And that’s just one of many comparisons between baseball and business. Recently, Fast Company interviewed baseball columnist Jeff Angus The…
In Spring we train for many different things. Sports, of course, comes to mind immediately. Maybe we exercise our bodies more to get in shape for swim season. We may even beef up our workload in anticipation of free time to enjoy summer vacations. Not everyone is lucky enough to breeze through Spring “training”. Some…
Each February we celebrate Presidents’ Day as a national holiday that honors two of our country’s greatest presidents: George Washington and Abraham Lincoln. Both men were great presidents because, despite their vast difference, they shared similar leadership traits that are just as important today — in the private and the public sector — as they…
It’s nice to know there’s a week set aside to practice random acts of kindness. It falls on the week of Valentine’s Day, which is a nice extension of the meaning of Valentine’s Day, and was first introduced in 2000. This year even the Super Bowl got into the act. But way before there was…
In any relationship actions often speak louder than words. Sometimes it’s easier to say “I care” than to show you care. For example, losing a customer is always difficult. Sometimes the loss happens through change: a business acquisition, a change in direction, or a change in personnel. That’s why, at Shamrock we follow the rule…
Groundhog Day has passed and groundhogs across the northeast did not see their shadows which, at least in groundhog circles, means an early spring. We may have an early thaw. Speaking of thaws, what can be done to rekindle a customer relationship that, for whatever reason, begins to chill? Like any entrepreneur, I don’t like…
During his three terms as New York’s mayor, Ed Koch was known for asking just about everyone, “How am I doing?” Koch tackled a problem head-on, asking that dreaded question, and expecting an honest answer. He was known to immediately address an issue before it became a major problem. Koch was one of the most…
I like January because it is the beginning of a new year, and even though it’s cold, dark and snowy in northeast Ohio, it’s also a time to look back on the past year and begin a new one with a clean slate and new ideas. Looking back on 2012, I was gifted with a…
On April 3, 2010 Apple changed the way we consume media with the introduction of the iPad. Before that, maybe 30 years ago, I was a salesman calling on Progressive Insurance, providing them with most of their business forms. Thirty years ago, Progressive kindly told me they had bought five Xerox 9700 page printers, and…
