A Culture of Creating Raving Fans

“Your customers are only satisfied because their expectations are so low and because no one else is doing better… Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.”  That’s the premise behind Ken Blanchard’s revolutionary approach to customer service. Customer feedback is gold.…

Meet Bob De Garmo!

It’s funny how life can take an unexpected turn that brings you back to a place that’s exactly where you belong. That’s been my story—and my journey—with Shamrock. I spent almost 10 years building a successful sales career at Shamrock. When the opportunity arose in 2011, I left to start my own marketing company in…

2016: The Year In Giving

The gifts are piled high under our Shamrock Giving Tree. This is an annual event that gives all of us here the opportunity to spread some holiday cheer and help those in need right here in our community. For me, this tree is a reflection of who are as a Company: Our Shamrock family is incredibly…

Think. Thank. Act.

This is the time of year when many of us pause to reflect about the people and the blessings in our lives for which we’re most thankful. For me, this process is leading not only to discoveries—it’s also prompting action. #1. I’m thankful for my health. This month the global Movember Foundation challenged men to…