WHAT MAKES A GREAT LEADER? This week Bob acknowledges two great presidents with February birthdays and discusses the role of a leader.

Each February we celebrate Presidents’ Day as a national holiday that honors two of our country’s greatest presidents: George Washington and Abraham Lincoln. Both men were great presidents because, despite their vast difference, they shared similar leadership traits that are just as important today — in the private and the public sector — as they…

CHOCOLATES ON THE DESK. Did you know that last week was Random Acts of Kindness Week? Bob asks, “What about the other 51 weeks?”

It’s nice to know there’s a week set aside to practice random acts of kindness. It falls on the week of Valentine’s Day, which is a nice extension of the meaning of Valentine’s Day, and was first introduced in 2000. This year even the Super Bowl got into the act. But way before there was…

IS LOVE ALL YOU NEED? In honor of Valentine’s Day, Bob offers some thoughts on how to maintain good relationships with customers and employees.

In any relationship actions often speak louder than words. Sometimes it’s easier to say “I care” than to show you care. For example, losing a customer is always difficult. Sometimes the loss happens through change: a business acquisition, a change in direction, or a change in personnel. That’s why, at Shamrock we follow the rule…

“HOW’M I DOING?” This week’s post is one Bob developed in 2011. In this post Bob discusses why it’s critically important to get client feedback regarding the work you’re doing for them. Because what you don’t know can actually hurt you… and your business.

During his three terms as New York’s mayor, Ed Koch was known for asking just about everyone, “How am I doing?” Koch tackled a problem head-on, asking that dreaded question, and expecting an honest answer. He was known to immediately address an issue before it became a major problem. Koch was one of the most…

BLAME IT ON THE BIG APPLE. This week Bob looks at the state of the print industry, from newspapers to Newsweek to what’s in your mailbox.

On April 3, 2010 Apple changed the way we consume media with the introduction of the iPad. Before that, maybe 30 years ago, I was a salesman calling on Progressive Insurance, providing them with most of their business forms. Thirty years ago, Progressive kindly told me they had bought five Xerox 9700 page printers, and…

LET’S CALL IT A LESSON. This week we asked Bob about Shamrock’s memorable mistakes in 2012. He chose to call it Lessons Learned.

Albert Einstein said that insanity is doing the same thing over and over again and expecting different results. I’ll take that one step further and say it’s really insane if you make a mistake and turn around to make the same mistake, again and again. A mistake is only an irreversible error if you don’t…

REFLECTIONS ON CHANGE. Reflecting on the past and seeking change is common in the New Year. Bob reflects on changes at Shamrock.

Change is inevitable, in business and in life. Actually, change in business is good since it’s a reflection on growth and movement, which, I believe, are two things that keep a business vital and poised for sustainability. Since 2010 we at Shamrock have seen lots of change. First, spurred on by a lagging economy, Shamrock,…

GIVING AT CHRISTMAS IS EASY. Bob sends holiday wishes to everyone, with hope that the spirit of giving extends through the year.

We’ve all witnessed how our nation gathers together to help when tragedy strikes. The same is true at holiday time. We think more about the needy, more about our neighbors, and we look for ways to give with simple acts of kindness. And that kindness is generally returned this time of year. Wouldn’t it be…