When the interns head back to campus, you know it’s coming. The inevitable end of summer. At Shamrock’s Cleveland offices, it’s going to be a lot quieter around here without Katie roaming the halls. But it’s been a great summer semester! We already miss her contagious energy, unique perspective, and excellent taste in music. However,…
Addiction in America is an alarming epidemic. According to federal data, overdoses are now the leading cause of preventable death among people ages 18 to 45, ahead of suicide, traffic accidents, and gun violence. Substance Use Disorder (SUD) is a mental illness—not a personal choice. The need for education, awareness, and treatment for SUD is…
This blog is updated from the original posted on November 13, 2019. I was looking through old blogs and came across this one—and I had to laugh. When I wrote this in 2019 clearly, I had no idea about the wave of change coming at us. The reality is that during the last 2 ½…
It was Benjamin Franklin who famously said: “By failing to prepare, you are preparing to fail.” While there are varying thoughts in the marketplace about whether we’re heading toward a recession or not, it’s best to air on the side of caution. Following that logic and looking ahead, now is the time to take stock…
We live in an automatic world where we’ve grown accustomed to receiving auto-replies and digital status updates, order summaries, invitations—without communicating with a real person. And while automatic certainly is convenient and efficient, it can also be impersonal. Along the way, we’ve lost the human element in many of our everyday interactions. And if you’re…
The number of job openings in the United States hit an all-time high, reaching 11.5 million in March — and the number of people quitting set new records, too. So, if you’re among those making a career change or you’re fresh out of college and hitting the job market for the first time, you need…
Understanding what your customers expect from you and then delivering on those expectations is central to the customer experience (CX) and, ultimately, the success of your business. What is customer experience? Customer experience, or CX, is your customers’ holistic perception of their experience with your company or brand. CX is the result of every customer’s…
Time flies when you’re having fun. And for our team at Shamrock, the years have been moving at a fast clip for the past four decades. This month, The Shamrock Companies celebrates a momentous milestone—40 years in business. An anniversary like this one makes us pause and reflect. We remember the good stuff: the wins…
Employees are now back in the office and on the sales floor for more and more businesses. And while the workplace might look a bit different than it did pre-pandemic, some of the mainstay corporate events are back in action, too, including annual sales meetings. Successful sales kickoff meetings can boost morale and set the…
“Tough times never last, but tough people do.” The quote from the late pastor and author Robert Schuller is the title of one of his inspirational books. And it’s also a mantra for embracing the difficulties that life inevitably throws our way—and coming out on the other side better off for the experience. Here’s what…