A Culture of Creating Raving Fans

“Your customers are only satisfied because their expectations are so low and because no one else is doing better… Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.”  That’s the premise behind Ken Blanchard’s revolutionary approach to customer service. Customer feedback is gold.…

Close The Deal: 5 Ways to Make Your Next Sales Meeting More Productive

Last week my blog focused on tips for running a productive business meeting. As I was writing, my mind naturally transitioned from internal meetings to sales calls: At its core, Shamrock is a sales organization. And because I spent years as a straight-commission sales rep, I have some experience regarding what works to set the…

It’s better to give… The benefits of nurturing a philanthropic corporate culture

When we were kids, my mom made us finish all of the food on our plates—and as many of you can probably relate, she’d remind us that there were kids in the world who didn’t have anything to eat. Even so, we weren’t feeling so lucky to have broccoli sitting in front of us. Fast…

Retirement Reflection – Bob takes a look back at his accomplished career, including his 32 years at Shamrock.

Where do you see yourself in 20 years? For most of us, our career paths are unpredictable. And I mean that in a positive way. Looking back, I realize that my journey took a number of twists and turns that enabled me to learn and grow; and to build a successful company with a unique…

‘Tis the Season- This week Bob reflects on the giving spirit that is alive and well at The Shamrock Companies this holiday season—and all throughout the year.

There are certain things that you just can’t teach people. Of course, drive and determination are great examples of attributes that either you have—or you don’t. During this holiday season of giving, there is one characteristic that is quite relevant to me, and that’s generosity. In my mind, giving freely of yourself—sharing your time and…