Favorite Podcasts

Our Favorite Podcasts, 2021 Edition

Looking for new ideas or insights? Here’s what we’re listening to right now… The explosive growth of podcasts is truly remarkable. The 2021 data tallies 1,750,000+ podcasts and more than 43 million episodes (podcasthosting.org)—startling numbers when you consider there were only 500,000 active podcasts just three years ago in February 2018. If you’re a pod…

Customer Expectation

Customer Expectations vs. Reality: How to fine-tune your customer experience.

Whether you sell cheeseburgers or software, understanding what your customers expect from you, and then delivering on those expectations, is central to the success of your business. The truth is, merely satisfying customer expectations doesn’t cut it anymore. Today’s customers are savvy—they research products and brands prior to making purchase. They want an authentic connection…