10 tips for increasing customer engagement

It used to be that the quality of goods or services is what created a happy customer. But that was then. And this is the age of customer engagement: Today, customers want to feel appreciated, engaged and connected with their chosen brands. Here’s proof: 86% of buyers will pay more for a better customer experience…

Change your daily habits: The ultimate deep cleanse for your business

We’re already past the mid-point in January: So, how are you doing with those New Year’s resolutions? I’m still hearing people talk about reorganizing, streamlining, detoxing. But just how do you get there—how do you make those self-promises (or goals) stick? I contend that this year, I’m “making healthy a habit.” And that goes beyond…

‘Tis the Season- This week Bob reflects on the giving spirit that is alive and well at The Shamrock Companies this holiday season—and all throughout the year.

There are certain things that you just can’t teach people. Of course, drive and determination are great examples of attributes that either you have—or you don’t. During this holiday season of giving, there is one characteristic that is quite relevant to me, and that’s generosity. In my mind, giving freely of yourself—sharing your time and…