âYour customers are only satisfied because their expectations are so low and because no one else is doing better…Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.” Thatâs the premise behind Ken Blanchardâs revolutionary approach to customer service. Customer feedback is gold. But…
The gifts are piled high under our Shamrock Giving Tree. This is an annual event that gives all of us here the opportunity to spread some holiday cheer and help those in need right here in our community. For me, this tree is a reflection of who are as a Company: Our Shamrock family is incredibly…
My brother the golf pro will tell you that my swing could use better follow through, which is true. But as a Company, Iâm feeling pretty excited about where Shamrock is headed in following our new path. In my July blog I talked about Shamrockâs Commit To Big programâthe Big Ideas that weâve outlined as…
A few months ago I blogged about Shamrockâs new Commit to Big programâour corporate navigator of sorts, through which our team has committed to working toward âBig Ideas, Big Achievements and Big Results.â The first step in the program was our executive teamâs charge to formulate and post its commitments on our wall. Weâve done…
Itâs great to be a Cleveland sports fan. Our Cavs made history this week as NBA Champions and the Indians are leading the AL Central. For those of us who have grown up here, this is the moment weâve dreamed of. And itâs just as sweet as weâve always imagined it would be. Cleveland is…
Most of us work hard to keep our promises and hit our goals. Itâs that notion of deliberate follow-through that is the spark behind Shamrockâs new corporate theme: Commit To Big. As a Company, weâve framed our charge. We are committed to working toward Big Ideas, Big Achievements and Big Results. The act of writing…
Giving back is one of Shamrockâs core values and a driving force in our culture. At this time of year we pause to reflect on the simple abundance in our lives that is sometimes taken for granted. This holiday season, as is tradition, our employees spread holiday cheer in a multitude of ways. Our Westlake…
Iâm proud to share that Shamrock has again been named to NorthCoast 99âan annual recognition program that counts us among the 99 greatest workplaces in Northeast Ohio. The Award is presented by the Employers Resource Council (ERC), which is the areaâs leading organization dedicated to HR practices, programs and services. Itâs an incredible honor for…
This month Iâm turning over my blog space to Shamrockâs Tim Berry who recently biked as part of âTeam Roverâ for The American Cancer Societyâs 9th Annual Pan Ohio Hope Rideâa 4-day, 328-mile ride from Cleveland to Cincinnati. Â Timâs effort is one that Shamrockâs Culture Club embraced by rallying support from our employees. Read…
During this past month, the global Movember Foundation challenged men to grow mustaches to raise awareness about, and funds for, menâs health programsâparticularly prostate cancer, testicular cancer and mental illness. I participated and went full-on no shave with a beard and moustache. Other than simplifying my morning routine, Movember has taught me a few important…
