creating raving fans

A Culture of Creating Raving Fans

“Your customers are only satisfied because their expectations are so low and because no one else is doing better…Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.”  That’s the premise behind Ken Blanchard’s revolutionary approach to customer service. Customer feedback is gold. But…

2016: The Year In Giving

The gifts are piled high under our Shamrock Giving Tree. This is an annual event that gives all of us here the opportunity to spread some holiday cheer and help those in need right here in our community. For me, this tree is a reflection of who are as a Company: Our Shamrock family is incredibly…

We’re Committed to Something Bigger—and Better.

A few months ago I blogged about Shamrock’s new Commit to Big program—our corporate navigator of sorts, through which our team has committed to working toward “Big Ideas, Big Achievements and Big Results.” The first step in the program was our executive team’s charge to formulate and post its commitments on our wall. We’ve done…

Kicking it, Cleveland-style

It’s great to be a Cleveland sports fan. Our Cavs made history this week as NBA Champions and the Indians are leading the AL Central. For those of us who have grown up here, this is the moment we’ve dreamed of. And it’s just as sweet as we’ve always imagined it would be. Cleveland is…

We’re on to Something Big.

Most of us work hard to keep our promises and hit our goals. It’s that notion of deliberate follow-through that is the spark behind Shamrock’s new corporate theme: Commit To Big. As a Company, we’ve framed our charge. We are committed to working toward Big Ideas, Big Achievements and Big Results. The act of writing…

The gift is in the giving for Shamrock.

Giving back is one of Shamrock’s core values and a driving force in our culture. At this time of year we pause to reflect on the simple abundance in our lives that is sometimes taken for granted. This holiday season, as is tradition, our employees spread holiday cheer in a multitude of ways. Our Westlake…

Here’s to your health- Mustaches in Movember remind us all to take care of the important stuff—and encourage our family and friends to do the same

During this past month, the global Movember Foundation challenged men to grow mustaches to raise awareness about, and funds for, men’s health programs—particularly prostate cancer, testicular cancer and mental illness. I participated and went full-on no shave with a beard and moustache. Other than simplifying my morning routine, Movember has taught me a few important…