Many of us spend the greater part of our waking hours at work. In fact, the average person will spend 90,000 hours at work over his/her lifetime. That’s a lot of time invested—so we ought to find ways to make the very most of it.
At Shamrock, we’ve always worked to create an engaging, creative work environment. Ours is a workplace that commits to our local communities, to giving back, to serving our customers, to fostering teamwork, to empowering our employees, to creating relationships—Shamrock is more than a place to work; it’s the opportunity to be part of something much bigger.
That commitment is what has shaped our unique corporate culture: More than 15 years ago, we implemented programs that continue to support—and identify—who we are and how we choose to make success happen for our employees, partners and clients. These programs are based on the management books by Ken Blanchard and Sheldon Bowles: Ravings Fans, Gung Ho!, and Fish.
Here’s a snapshot of the guiding principles:
RAVING FANS. The foundation of this customer-service directive is very simple:
- Decide what you want
- Discover what the customer wants
- Deliver plus-one (Go over and above. Always)
GUNG HO! teaches that everybody plays an important role, whether that be selling, assembling or answering the phone. To that end, we must empower our employees, and get out of the way so they can do their jobs. Takeaways from Gung Ho! are:
- Do worthwhile work
- Be in charge of achieving goals
- Celebration – cheering each other on
FISH. An extension of Gung Ho!, Fish promotes a super-positive work environment and is based on key customer-focused ideas:
- Be Present. Be emotionally invested: Put your phone down, look people in the eye, and really focus on what you are doing and the people you are doing it with.
- Choose Your Attitude. Take responsibility for how you respond to people. You have the power to consciously choose how you are going to treat others or manage your stress—own it.
- Make Their Day. Find simple ways to serve and delight people in meaningful and memorable ways.
- Play. Make what you do at work enjoyable and fun. Take your work seriously, not yourself: The energy you create is truly contagious.
These philosophies contribute to Shamrock’s unique culture—and we continue to identify new ways to incorporate these into our everyday operations. Beyond that, I’ve learned that trust goes a long way toward framing corporate culture. Without it, people tend to operate in silos and find themselves isolated from the group. By working to establish open, honest communication—in dealing with both positive and negative issues—you can foster a greater sense of team and gain credibility with your employees.
Always, I’m interested in your feedback. Share your corporate culture ideas with me on
LinkedIn
Author: Bob De Garmo
https://www.shamrockcompanies.net Bob is all about balance—and perspective: He has the innate ability to see things through the eyes of others, which is why he is very much in sync with colleagues, clients and supplier partners alike. He wears multiple hats at Shamrock with relative ease, serving as motivator, mentor, problem-solver, and brand strategist. He does more than listen; Bob truly hears you. And that’s because he has a genuine interest in what people have to say. He digs deeper to find the right solutions as he works with our sales team to amplify results for our clients. He’s got next-level energy, adds life to the party, and is passionate about celebrating family and friends, and helping people succeed.
