People throw the term world class around a lot. But, what is its true definition? Curious, I went to the web site www.businessdictionary.com to see what was considered business world class, and here’s what they state: “Goods, services, and processes that are ranked by customers and industry-experts to be among the best of the best.…
DetailsThe month of June means more to me than just Father’s Day. Of course, my dad is, and always will be, the special man in my life. But, in addition to dad, there were two other significant men who helped me become a man, a husband, a father, and a mentor to other young people.…
DetailsFirst let me tell you a bit about South by Southwest (SXSW). It’s a set of film, interactive/technology, and music festivals and conferences that take place every spring in Austin, Texas. It began in 1987, and continues to grow in size every year. If I could sum up SXSW in two words I would say…
DetailsThis year’s home opener sold out in 6 minutes on Feb. 25, marking the 21st consecutive home opener sellout and the 20th at Progressive Field, which opened in 1994. It was one of the fastest sellouts in Indians history. Was it playing our nemesis, the New York Yankees that created this sellout frenzy? Maybe part…
DetailsLast Thursday I attended TEDxCLE at the Cleveland Museum of Art. I attended TEDxCLE when it first came here in 2010. This one was their fourth and it was worth attending. I’d like to tell you why. First, let me tell you what TED is. TED was founded in 1984 and had its first annual…
DetailsJust as Spring training gives rookies an opportunity to show their stuff and ultimately shine their light, so too does being on their first big project give newer employees a chance at sharing the limelight. And that’s just one of many comparisons between baseball and business. Recently, Fast Company interviewed baseball columnist Jeff Angus The…
DetailsIn Spring we train for many different things. Sports, of course, comes to mind immediately. Maybe we exercise our bodies more to get in shape for swim season. We may even beef up our workload in anticipation of free time to enjoy summer vacations. Not everyone is lucky enough to breeze through Spring “training”. Some…
DetailsEach February we celebrate Presidents’ Day as a national holiday that honors two of our country’s greatest presidents: George Washington and Abraham Lincoln. Both men were great presidents because, despite their vast difference, they shared similar leadership traits that are just as important today — in the private and the public sector — as they…
DetailsIt’s nice to know there’s a week set aside to practice random acts of kindness. It falls on the week of Valentine’s Day, which is a nice extension of the meaning of Valentine’s Day, and was first introduced in 2000. This year even the Super Bowl got into the act. But way before there was…
DetailsIn any relationship actions often speak louder than words. Sometimes it’s easier to say “I care” than to show you care. For example, losing a customer is always difficult. Sometimes the loss happens through change: a business acquisition, a change in direction, or a change in personnel. That’s why, at Shamrock we follow the rule…
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