Groundhog Day has passed and groundhogs across the northeast did not see their shadows which, at least in groundhog circles, means an early spring. We may have an early thaw. Speaking of thaws, what can be done to rekindle a customer relationship that, for whatever reason, begins to chill? Like any entrepreneur, I don’t like…Details
“HOW’M I DOING?” This week’s post is one Bob developed in 2011. In this post Bob discusses why it’s critically important to get client feedback regarding the work you’re doing for them. Because what you don’t know can actually hurt you… and your business.
During his three terms as New York’s mayor, Ed Koch was known for asking just about everyone, “How am I doing?” Koch tackled a problem head-on, asking that dreaded question, and expecting an honest answer. He was known to immediately address an issue before it became a major problem. Koch was one of the most…Details
2012 Was a Very Good Year. This week Bob looks back on 2012, considers some memorable moments from the past and looks forward to 2013.
I like January because it is the beginning of a new year, and even though it’s cold, dark and snowy in northeast Ohio, it’s also a time to look back on the past year and begin a new one with a clean slate and new ideas. Looking back on 2012, I was gifted with a…Details
BLAME IT ON THE BIG APPLE. This week Bob looks at the state of the print industry, from newspapers to Newsweek to what’s in your mailbox.
On April 3, 2010 Apple changed the way we consume media with the introduction of the iPad. Before that, maybe 30 years ago, I was a salesman calling on Progressive Insurance, providing them with most of their business forms. Thirty years ago, Progressive kindly told me they had bought five Xerox 9700 page printers, and…Details
LET’S CALL IT A LESSON. This week we asked Bob about Shamrock’s memorable mistakes in 2012. He chose to call it Lessons Learned.
Albert Einstein said that insanity is doing the same thing over and over again and expecting different results. I’ll take that one step further and say it’s really insane if you make a mistake and turn around to make the same mistake, again and again. A mistake is only an irreversible error if you don’t…Details
REFLECTIONS ON CHANGE. Reflecting on the past and seeking change is common in the New Year. Bob reflects on changes at Shamrock.
Change is inevitable, in business and in life. Actually, change in business is good since it’s a reflection on growth and movement, which, I believe, are two things that keep a business vital and poised for sustainability. Since 2010 we at Shamrock have seen lots of change. First, spurred on by a lagging economy, Shamrock,…Details
GIVING AT CHRISTMAS IS EASY. Bob sends holiday wishes to everyone, with hope that the spirit of giving extends through the year.
We’ve all witnessed how our nation gathers together to help when tragedy strikes. The same is true at holiday time. We think more about the needy, more about our neighbors, and we look for ways to give with simple acts of kindness. And that kindness is generally returned this time of year. Wouldn’t it be…Details
A Christmas Carol is the story of redemption. When Scrooge visits the home of Bob Cratchit, bearing gifts and goodwill, he is saved from a life of misery. As kids, we would read the story or see the movie on television, and the family would discuss the act of giving, not only at Christmas, but…Details
IS IT REALLY BETTER TO GIVE THAN RECEIVE? As we approach the holidays, Bob examines whether it truly is better to give.
A few weeks ago Shamrock represented the 8th Annual Our Lady of the Wayside 2012 Starlight Guardian Humanitarian Award Luncheon, which celebrates Those Who Embrace The Spirit of Giving. I was honored to be the host of the event which included 700 guests. We raised $100,000 in ten minutes at the luncheon. Our Lady of…Details
A couple weeks ago my wife Cyndi and I were waiting at the airport and began talking about the season, which led to thinking about holiday gifts. As we were talking Cyndi and I looked up at the nearby television, and we saw again the devastation of Staten Island, New York, parts of Queens and…Details